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Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Required Editions and User Permissions. User Permissions Needed To use the Chat supervisor panel in the Salesforce console: Access to the Chat supervisor tab in a user profile or permission Wife wants hot sex Wiseman, and included in a Salesforce console app To view agents' chats: Agent Sneak Peek Enabled in your Chat configuration To send whisper messages to agents: Whisper Messages Enabled in your Chat configuration. In the Agent Status list, click to expand the information about the agent whose chat you want to view. If an agent has requested help, you see a red flag next to the name and a private message far right if the agent entered dhat. To view a chat, click View in the Action column of the chat you want to monitor.

Chat Monitor allows you to oversee the chat conversation between the agent and the visitor.

Chat monitor

See Also Agent Status List. Share this post : Facebook Twitter. If an agent has requested help, you see a red flag next to the name and a private message far right if the agent entered one.

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User Permissions Needed To use the Chat supervisor panel in the Salesforce console: Access to the Chat supervisor tab in a user profile or permission set, and included in a Salesforce console app Seniors dating 22428 view agents' chats: Agent Sneak Peek Enabled in your Chat configuration To send whisper messages to agents: Whisper Messages Enabled in your Chat configuration.

Who can Monitor Chats?

Chat monitor

Available in: Performance Editions and in Developer Edition orgs that were created after June 14, You can also suggest him ideas through the internal chat. The agent can see your message in the chat log, but the message is invisible to the customer.

Chat monitor

The chat monitor opens in the Agent Status list. To view a chat, click View in the Action column of the chat you want to monitor. Table of Contents What is a Chat Monitor? Required Editions and User Permissions.

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Was this article helpful? Access to the Chat supervisor tab in a user profile or permission set, and included in a Salesforce console app.

Chat monitor

Chat Monitor. To use the Chat supervisor panel in the Salesforce console:.

Chat monitor

After adding the chat monitor, if the chosen agent chats with the visitor then you will be able to oversee the conversation of the agent in the monitoring mode. Not really. Yes, thanks!

Chat monitor

Still can't find what you're looking for? In the Agent Status list, click to expand the information about the agent whose chat you want to view.

Chat monitor

Write to us: support zohosalesiq. Using which you can supervise and coach your agents, and you can also specify the type of chat conversation which you would like to monitor. Cat is a Chat Monitor?

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